Privacy Policy

We may collect contact details, stay requirements, booking information, payment status, property-owner enquiry details and communications you send to us.

Where a confirmed stay requires guest verification, we may collect identity and pre-arrival information through restricted portal workflows. We do not intentionally publish private identity, address, access-code or payment information.

We use information to respond to enquiries, administer reservations, verify eligible guests, coordinate check-in and housekeeping, provide support, protect properties and guests, maintain records and improve our services.

We may use carefully selected providers for hosting, databases, email, messaging, maps, payments, identity workflows and property-management integrations. Information is shared only to the extent needed to provide the relevant service.

We retain information only for as long as reasonably required for the purpose collected, contractual obligations, dispute handling, fraud prevention and applicable legal or accounting requirements.

We use access controls, restricted storage, encryption where configured and role-based administration. No internet system is completely risk-free, so please avoid sending passwords, card details or door codes through ordinary enquiry forms.

You may ask us to correct inaccurate contact information or request information about data associated with your enquiry, subject to identity verification and any legal retention obligations.