Guest Portal
Sign in to your stay.
Access your booking summary, complete ID verification, review your arrival guide, house manual and request in-stay services — all in one place.
Secure email OTP · 10-minute expiry
Smart-lock code shared only when your stay is ready
Demo verification mode
No email will be sent. Use the configured preview verification code for this staging environment.
Need more help? or use legacy password access.
Choose your stay
We found more than one booking.
This email is linked to multiple active or upcoming stays. Add your booking reference or check-in date.
Verification code
Check your email
A 6-digit code was sent to your email. It expires in 10 minutes.
Didn't receive it?
Email verification unavailable
We’re unable to send your verification email right now. Please try again shortly, contact Luxenest support, or request secure manual verification.
Manual verification
Request secure assistance
We’ll send the booking details already matched to your email to the Luxenest team for review. No sensitive documents are required here.
Request received
Your request has been sent to Luxenest for secure review.