Cancellation Policy

Cancellations received at least seven full days before the scheduled check-in date are eligible for a refund of amounts paid, less any clearly disclosed non-refundable payment or third-party processing charge.

Cancellations received between three and seven full days before check-in are eligible for a 50% refund of the accommodation amount paid. Cancellations within 72 hours of check-in, no-shows and unused nights after check-in are non-refundable unless required otherwise by law.

Date-change requests are subject to availability, revised pricing and minimum-stay rules. A date change is confirmed only when Luxenest provides written approval.

If Luxenest must cancel because the booked property becomes unavailable, we will offer a suitable alternative where possible or refund amounts received for the unavailable stay. We are not responsible for unrelated travel costs unless specifically agreed in writing.

For serious events outside a guest's reasonable control, contact us promptly with relevant information. We may offer rescheduling or another resolution at our discretion, considering the property owner's obligations and costs already incurred.

Approved refunds are initiated to the original payment method where practical. Bank or payment-provider processing times are outside Luxenest's control.